Frequently Asked Questions
๐ Delivery & Shipping
How long does order processing take?
All orders are processed within 1โ3 business days after confirmation. Orders are not processed on Friday or public holidays. During peak periods, processing may take slightly longer.
What are the shipping charges?
Shipping charges are calculated based on your location and order details. The exact amount will be displayed at checkout before you complete your purchase โ no surprises. But right now its FREE
How do I track my order?
Once your order has been shipped, tracking information will be shared with you when available. If you have not received tracking details, please contact us at rimzay123@gmail.com.
For full details, see our Shipping Policy.
๐ณ Payment
Is Cash on Delivery (COD) available?
Cash on Delivery (COD) is currently available within Saudi Arabia.
What payment methods are accepted?
Payment options are displayed at checkout. If you have questions about a specific method, please contact us at rimzay123@gmail.com.
๐ Returns & Exchanges
Can I return an item?
Returns are accepted within 7 days of receiving your order if the item is damaged, defective, or significantly different from the description. Items must be unused, in original condition, and in original packaging.
What items cannot be returned?
The following are non-returnable: items damaged by customer misuse, personalized or customized pieces, and clearance or final-sale items.
How are refunds processed?
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are processed within 3โ4 business days via the original payment method.
Can I exchange an item?
If you received a defective, damaged, or incorrect product, we may offer a replacement or exchange subject to availability. Please contact us within 7 days of receiving your order.
Can I cancel my order?
Orders may be canceled before shipment. Once shipped, the order cannot be canceled and must follow the return process.
For full details, see our Return & Refund Policy.
๐ Sizing
How do I choose the right size?
We recommend checking the size guide available on each product page before ordering. If you are between sizes or need help, email us at rimzay123@gmail.com with your measurements and we will guide you to the best fit.
๐งต Fabric & Embroidery
What materials are used in Rimzey garments?
Rimzey specializes in premium-quality fabrics crafted for refined, occasion-ready wear. Fabric details โ including material composition and embroidery information โ are listed on each product page.
Are embroidered pieces delicate?
Yes. Embroidered and embellished garments require careful handling. Please follow the care instructions on the product label and listed on the product page to preserve the quality of your piece.
๐งบ Care Instructions
How should I care for my Rimzey pieces?
Care instructions vary by fabric and embroidery type. Always refer to the care label on your garment. As a general guide for embroidered and delicate pieces: dry clean or gentle hand-wash in cold water, avoid wringing or tumble drying, and store flat or hung to preserve shape.
๐ฉ Contact Us
How can I reach Rimzey?
Email us at rimzay123@gmail.com.
Support hours: 24/7
You can also visit our Contact Us page.