Return & Refund Policy

Last Updated: June 2026

Thank you for shopping at Rimzey.com. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.

Return Eligibility

You may request a return within 7 days of receiving your order if:

• The item is damaged or defective upon arrival.
• The wrong item was delivered.
• The product is significantly different from its description.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase may be required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products caused by customer misuse.
• Personalized or customized items.
• Clearance, sale, or final-sale items.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund request.

If approved:

• Refunds will be processed within 5–10 business days.
• The refund method will depend on the original payment method used.

Exchange Policy

If you receive a defective, damaged, or incorrect product, we may offer a replacement or exchange, subject to product availability.

Return Shipping

• If the return is due to our error (wrong or defective item), we will cover the return shipping cost.
• For other eligible returns, the customer may be responsible for return shipping charges.

Order Cancellation

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process.